Here at The Phoenix Healing Hub, we take your privacy seriously. This privacy policy sets out how The Phoenix Healing Hub uses and protects any information that you give The Phoenix Healing Hub when you use this website. 

The Phoenix Healing Hub is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

The Phoenix Healing Hub may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

 If you have any questions regarding this Policy and our privacy practices, you should contact us via email to [email protected] . Alternatively, you can telephone us on 07930 408674. 

 This policy is effective from 30th June 2019. 

Who we are. 

We are The Phoenix Healing Hub,based in Wantage, Unit 2 Arbery Arcade, Wantage, Oxon OX12 8AB. 

How we collect information from you. 

We obtain information about you when you visit our website, for example if you contact us about our products or services. In addition, we collect information from you when you place an order or book our services relating to your booking. 

What we collect 

We may collect the following information: 


 Contact information including email and telephone number

 Other information relevant to your enquiry regarding our services and products.

What we do with the information we gather. 

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

Internal record keeping. 

Process bookings that you have made. 

Carry out our obligations arising from any contracts entered into by us and you 

Seek your views and opinions on our service 

Notify you of changes to our products or services 

Send you communications which you have requested and that may be of interest to you. 

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

We may contact you by email or phone.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. 

How we use cookies

 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Retention of your Data

Information gathered will be maintained securely by us for up to 1 year after your enquiry to be used for the purposes as outlined above. After this time, we will appropriately destroy all information held about you. This will be the case unless you request that your information be destroyed prior to this point. You can do this at anytime by emailing us at [email protected]

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information  

You may choose to restrict the collection or use of your personal information in the following ways: 

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected] 

If you no longer wish to receive communication from us either by email or telephone, please notify us by email at the above address. 

We are concerned to protect the privacy of children aged 16 or under, please obtain your parent/guardian's permission beforehand whenever you provide us with personal information if you are under 16.

 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

 You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at [email protected] 

 If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.